Sinai Collateral Limited has forged a dynamic partnership with Ardent World Incorporation (AWI), a renowned company based in the Philippines and the home of Gluta-C, a leading skincare brand celebrated for its safe and highly effective solutions. This strategic collaboration extends to encompass exclusive distributorship rights for premium skincare products from Poland’s esteemed brands, FLOSLEK and MIRACULUM, within Nigeria. This alliance underscores Sinai’s unwavering commitment to delivering top-tier beauty solutions to its clientele.

Moreover, Sinai introduces its own CiCi Beauty Series, designed to cater to a wide spectrum of age groups, empowering individuals to embrace and enhance their natural beauty confidently. At Sinai Collateral Ltd, we place paramount importance on excellence, achieved through strategic partnerships that afford our customers access to the finest global skincare and beauty products available.

Mission: To craft and distribute premium cosmetics and beauty essentials that ignite confidence, foster self-expression, promote inclusivity, and inspire creativity in every individual.

Vision: To lead the global beauty industry by pioneering innovations that prioritize sustainability and redefine comfort, setting new standards for excellence in beauty and wellness worldwide.

Welcome to Sinai Collaterals Limited. 

We are committed to providing you with efficient and reliable shipping services. Please review the following Shipping & Delivery Policy to understand how we process and deliver orders:

1. Shipping Zones:

1.1. Domestic Shipping (Lagos): Orders within Lagos, Nigeria, are handled directly by our in-house delivery team.

1.2. Domestic Shipping (Other States in Nigeria): Orders to states other than Lagos in Nigeria are handled by a third-party logistics company.

2. Order Processing Time:

2.1. Processing Time: Orders within Lagos are typically processed and prepared for shipment within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended, While orders outside Lagos processing time will be provided during the checkout process through third-party API(Application Programming Interface).

3. Shipping Methods:

3.1. Domestic Shipping (Lagos): Orders within Lagos are shipped using our in-house delivery team.

3.2. Domestic Shipping (Other States in Nigeria): Orders to other states in Nigeria are shipped using a third-party logistics company.

4. Shipping Rates:

4.1. Domestic Shipping (Lagos): Shipping rates for orders within Lagos are determined based on the delivery location and are displayed during the checkout process.

4.2. Domestic Shipping (Other States in Nigeria): Shipping rates for orders to other states in Nigeria are determined by the third-party logistics company and may vary based on the destination.

5. Delivery Timeframe:

5.1. Estimated Delivery Time: The estimated delivery time varies depending on the shipping method, destination, and other factors such as customs clearance for international shipments.

6. Delivery Tracking:

6.1. Tracking Information: Tracking information for your order will be provided via email or WhatsApp once your order has been shipped. You can track the status of your delivery using the provided tracking number.

7. Delivery Address:

7.1. Accuracy of Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or misdeliveries. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

8. Contact Us:

8.1. If you have any questions or need assistance regarding shipping and delivery, please contact us at info@sinaicoltd.com or via WhatsApp/Phone at +234 906 663 9854. We are here to help resolve any inquiries and ensure a smooth shopping experience for you.

Effective Date: 1st May, 2024

By placing an order on www.sinaicoltd.com, you acknowledge that you have read, understood, and agreed to our Shipping & Delivery Policy. This policy is subject to change without prior notice, and the updated version will be posted on our website.

At Sinai Collaterals Ltd, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please review the following guidelines to understand how refunds and returns are processed:

1. Eligibility:

1.1. Refund Period: You may request a refund or return within 24-48 hours from the date of delivery.

1.2. Condition of Item: To be eligible for a refund or return, the item must be unused, in its original condition, and in the original packaging. Items that have been used, damaged, or altered after delivery are not eligible for return.

2. Refund Process:

2.1. Refund Method: Refunds will be issued to the original payment method used for the purchase.

2.2. Refund Amount: The refund amount will be equal to the purchase price of the item(s) returned, excluding any shipping fees or additional charges.

2.3. Refund Timeframe: Once we receive and inspect the returned item(s), we will initiate the refund process. Please allow up to [5-7] business days for the refund to be processed and reflected in your account, depending on your payment provider.

3. Return Process:

3.1. Return Authorization: Before returning any item, you must contact our customer service team to request a return authorization. Unauthorized returns will not be accepted.

3.2. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe delivery.

3.3. Return Address: The return address will be provided to you by our customer service team once your return request is approved.

4. Damaged or Defective Items:

4.1. Damaged in Transit: If your item arrives damaged or defective, please contact us immediately with photos of the damaged or defective item and its packaging. We will arrange for a replacement or refund at no additional cost to you.

5. Contact Us:

If you have any questions or need assistance with a refund or return, please contact our customer service team at info@sinaicoltd.com or via whatsApp/Phone +234 906 663 9854. We are here to help resolve any issues and ensure your satisfaction with your shopping experience.

Effective Date: 1st May, 2024

By making a purchase on www.sinaicoltd.com, you acknowledge that you have read, understood, and agreed to our Refund & Return Policy. This policy is subject to change without prior notice, and the updated version will be posted on our website.

At SinaiCo Ltd, we are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website www.sinaicoltd.com or interact with us through other channels. By accessing our website or providing us with your information, you agree to the terms outlined in this policy.

1. Information Collection:

1.1. Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order, register an account, subscribe to our newsletter, or engage with our website in any way.

1.2. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device type, and browsing behavior through cookies and similar technologies to enhance your experience on our website and improve our services.

2. Use of Information:

2.1. Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.

2.2. Marketing Communications: With your consent, we may send you marketing communications about our products, promotions, and events. You can opt-out of these communications at any time.

2.3. Website Improvement: We use non-personal information to analyze website usage patterns, diagnose technical issues, and improve the functionality and performance of our website.

3. Information Sharing:

3.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting marketing activities. These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.

3.2. Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests.

4. Data Security:

4.1. Protection Measures: We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

4.2. Payment Security: We utilize secure payment gateways to process online transactions, and we do not store your payment information on our servers.

5. Your Rights:

5.1. Access and Correction: You have the right to access, update, or correct your personal information. You can do so by logging into your account or contacting us directly.

5.2. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6. Children’s Privacy:

Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information.

7. Changes to this Policy:

We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website with the effective date indicated.

8. Contact Us:

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at info@sinaicoltd.com or via whatsApp/Phone +234 906 663 9854.

Effective Date: 1st May, 2024

By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Welcome to Sinai Collaterals Limited

Please read these terms and conditions carefully before using our website www.sinaicoltd.com.

By accessing or using our website, you agree to be bound by the following terms and conditions:

1. Agreement to Terms:

1.1. By accessing or using our website, you agree to abide by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Intellectual Property Rights:

2.1. All content included on this website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of SinaiCo Ltd or its content suppliers and is protected by international copyright laws.

2.2. You may not modify, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from this website without prior written consent from SinaiCo Ltd.

3. User Account:

3.1. You may be required to create an account to access certain features of our website, such as making purchases or subscribing to our newsletter. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2. You agree to provide accurate, current, and complete information when creating an account and to update your information promptly if there are any changes.

4. Product Information:

4.1. We make every effort to ensure that the information about our products, including descriptions, pricing, and availability, is accurate and up to date. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.

5. Pricing and Payment:

5.1. All prices displayed on our website are in [insert currency] and are subject to change without notice. We reserve the right to modify or update prices, product availability, or other information at any time without prior notice.

5.2. Payment for purchases made on our website can be made using the payment methods accepted on our platform. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

6. Limitation of Liability:

6.1. In no event shall SinaiCo Ltd, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the products or services procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

7. Contact Us:

7.1. If you have any questions or concerns about these Terms and Conditions, please contact us at info@sinaicoltd.com or via WhatsApp/Phone at +234 906 663 9854.

Effective Date: 1st May, 2024

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are subject to change without prior notice, and the updated version will be posted on our website.

Thanks you for shopping with us!